Privacy Policy

Welcome to Consumer Bureau Limited. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.cbghana.com. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

Personal Information: We may collect personally identifiable information, including your name, email address, phone number, and payment information, when you interact with our website.

Non-Personal Information: We may automatically collect certain non-personal information about your interactions with our site, including your IP address, browser type, access times, and referring URLs.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our services
• Process your transactions
• Respond to your customer service requests
• Send promotional and marketing communications (if consented)
• Improve our website and customer experience

We may use non-personal information for analytics, website performance improvement, and understanding visitor usage patterns.

3. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share information with third parties who perform services for us, such as payment processing, data analysis, email delivery, and marketing assistance.
• For Legal Reasons: We may disclose information if required by law, such as to comply with a legal obligation or in response to valid legal processes.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies to collect information and enhance your experience. You may choose to disable cookies through your browser settings, but note that this may limit some functionalities on our website.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, please understand that no security system is impenetrable, and we cannot guarantee the security of your data.

6. Your Data Protection Rights

In compliance with the Data Protection Act, 2012 (Act 843) of Ghana, you have the right to:

• Access personal information we hold about you
• Request corrections to your data
• Request deletion of your data under certain conditions
• Withdraw consent to processing at any time, where consent is the basis for processing

If you wish to exercise any of these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not cover these third-party sites. We encourage you to read the privacy policies of any linked sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website, and the date of the latest update will always be indicated at the top of the policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: [email protected]
• Phone: 0244615524
• Address: P.O.BOX KB205, Awudome Estates, Greater Accra, Ghana.